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Starting from April 1st, Shinada Global has officially changed its name to Morisaka Global.
Additionally, the shop name on ZenPlus has been updated to "morisakaglobal."
Therefore, when using the search function, always ensure to include "morisaka global" in your search query
and confirm that you are purchasing from the store named "morisakaglobal."
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Frequently Asked Questions
ZenPlus makes it easy to buy products directly from Japan, with only a few clicks. For your peace of mind, here's some common questions and answers.
Whether you're curious about shipping options, payment methods, or how to find that perfect item, we've got you covered. Dive into our FAQs for all the details you need to shop with confidence and ease, bringing the best of Japan right to your doorstep.
More questions?
Yes, from April 1st, 2024, Shinada Global will officially change name to Morisaka Global.
The name will change, but this doesn't affect in any way the quality of the products. Rest assured that everything you are buying here is an original product from Shinada Global (now Morisaka Global).
ZenPlus is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenGroup, Inc. umbrella in Osaka, Japan.
Morisaka Global's (prev. Shinada Global) plushies are meticulously crafted by hand (with love), resulting in unique products. As a result, there may be slight variations from the pictures or among individual items.
Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!
We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.
Domestic shipments generally reach our warehouse in a few days, but may in certain specific cases take a week or more. International shipments can take anywhere from several days to several weeks to reach you after leaving our warehouse, depending on if you choose Standard or Express shipping. Please contact our support team from the Orders section on your account page if you have any questions about the timing of your parcel.
Shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.
It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.
